VW DIESELGATE RECALL: Car giant addresses Australian owners' concerns telling them they will be contacted soon.
VW DIESELGATE RECALL: Car giant addresses Australian owners' concerns telling them they will be contacted soon. Tamara MacKenzie

VW dieselgate recall: car giant addresses Australian owners

*UPDATE* 28 June 2016: Statement from Volkswagen Group Australia regarding cars requiring diesel recall.

Volkswagen has today reminded owners of Amarok utes affected by the voluntary recall to contact their dealers for their free software upgrade.

The Amarok is the first vehicle to receive the update in Australia.  It continues to comply with Australian regulated emission limits and is well under the Euro 5 standard for NOx.

The voluntary recall applies only to certain 1.6L and 2.0L diesel engine models manufactured before 2015. Euro 6 compliant diesels are not affected. Nor is any petrol model.

Volkswagen Group Australia Managing Director Michael Bartsch said that nearly 30 per cent of the 8000 affected Amaroks have been upgraded with highly encouraging results.

"Volkswagen's petrol and diesel engines remain among world's best practice for overall performance," Mr Bartsch said.

In addition to the 8000 Amaroks currently being recalled, Volkswagen Group Australia is working with the Department of Industry and Regional Development for approval to commence the voluntary recall of additional vehicles.

Volkswagen Group Australia is defending class actions in the Federal Court of Australia relating to diesel emissions.

"The striking differences between US and Australian regulations have gone largely unreported," Mr Bartsch said. "US regulations are unique in the world in that they are very significantly lower than European standards in terms of NOx levels.

"Euro, and hence Australian, standards are built around lowering environmentally harmful carbon emissions and fuel consumption. We believe that the best outcome for concerned Australian customers is the free and simple software update.

"When these are approved, the owners will be immediately advised to make an appointment with their dealer for the free software upgrade (and a free hardware update for some vehicles)."

Customers can look for news updated via www.volkswagen.com.au/ They can also call the Volkswagen Customer Care Centre on 1800 607 822.

 

Original article, June 27 2016:

STILL in the dark about VW's dieselgate scandal? Do you have one of the affected cars and still not had the software upgrade to fix the emissions issue?

Volkswagen Group Australia has released a statement telling customers affected by the global voluntary recall that they will be contacted when their vehicle is due to receive its software upgrade.

The announcement comes on the back of numerous news outlets reporting that VW had agreed a $10.2bn settlement in the US over the scandal. This follows the crisis that unfolded in September 2015 after it was revealed Volkswagen had a system detecting when some of its diesel cars' emissions were being tested, triggering a "cheat" mode to allow emissions to meet the required levels.

The recall process in Australia meanwhile, which began in February with the Amarok ute, involves a 30 minute software update performed free of charge by authorised dealers. The recall applies only to certain diesel engine models. Other diesels are not affected. Nor is any petrol model.

VW Australia said owners of affected vehicles will be contacted via email, and will also receive a letter from Volkswagen Group Australia, inviting them to make an appointment with their dealer.

VW TDi engine.
VW TDi engine.

"This is our number one priority," Volkswagen Group Australia Managing Director Michael Bartsch said.

"This procedure does not have any material impact on vehicle performance, driving characteristics, fuel economy or compliance with emissions standards.  This has been demonstrated in the vehicles for which the upgrade has already been implemented.

"The important thing customers need to know is that the affected vehicles are safe to drive now and will remain safe to drive after they are updated."

Volkswagen Group Australia is defending a class action in the Federal Court of Australia relating to diesel emissions issues.

"We believe that the best outcome for customers is the simple software solution," Mr Bartsch said. "The solution will update the software in vehicles which are the subject of the class action at no charge to customers."

In relation to litigation in the United States, Mr Bartsch said it was "difficult to compare the Australian matters with the situations faced elsewhere in the world".

"Emission regulations and vehicle standards vary from country to country. In Australia our focus is on ensuring the voluntary recall works as efficiently as possible for our customers as soon as the technical measures for each model are available. This process is well underway."

Customers can look for news updated via www.volkswagen.com.au/  They can also call the Volkswagen Customer Care Centre on 1800 607 822.


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