Telstra backpedals on cyber attack excuse
Thousands of Telstra internet customers in Sydney and Melbourne were hit by a mass service outage today and the telco initially blamed a massive cyber attack.
But it has now bizarrely backed down on the claim.
On Sunday morning, the company confirmed home internet connections, both broadband and NBN, were down - predominantly in Sydney and Melbourne.
It blamed a a Denial of Service attack, saying Domain Name Servers were impacted.
"We've identified the issue and are working on it," the telco said in a tweet. "Some of our Domain Name Servers (DNS) used to route your traffic online are experiencing a cyber attack, known as a Denial of Service (DoS). Your info isn't at risk. We're doing all we can to get you back online."
⚠️ Our team is looking into an issue impacting some home internet connections including nbn. We'll keep you posted as we get on top of it. Sorry to mess with your Sunday plans.— Telstra (@Telstra) August 2, 2020
Now the internet is down #telstra What’s next.. talking to my family?— Dave Williams (@DangerousDaveW) August 2, 2020
DNS are the computers that help route requests for content and ensure the message gets through.
The outage was limited to Telstra's home broadband network, including their NBN connections, but not any Telstra Mobile services.
The issue is now resolved, and the telco has backpedalled on the cyber attack claim.
"The massive messaging storm that presented as a Denial of Service cyber-attack has been investigated by our security teams and we now believe that it was not malicious, but a Domain Name Server issue," Telstra said in a tweet.
"We're really sorry for getting in the way of your weekend plans."