Aldershot couple left living in their shed since floods
AN ELDERLY couple living in their garden shed since January's floods say they have been left hanging by their insurer.
Bob and Kay Turnbull lost most of their possessions and the interior of their house was badly damaged when raging floodwaters swept through Aldershot on January 27.
While Suncorp immediately paid out their contents insurance, the Turnbulls are still waiting for the company to organise builders to do inspections, quotes and begin repairs.
"We have been ringing and ringing," Mr Turnbull said.
"No one will talk to us - even our case manager."
In the meantime, the interior of their house is slowly being taken over by mould and cannot be lived in.
Mrs Turnbull, an asthmatic, has to wear a mask every time she has to go inside to use the toilet.
With the colder months just around the corner, the couple has been forced to start looking for somewhere to live other than their garden shed.
"It's bad enough now. It's hot during the day, cold at night," Mrs Turnbull said.
"We have to use a camp shower and there's no hot water."
A spokeswoman from Suncorp yesterday made contact with the Turnbulls to explain the next steps in their rebuilding program.
"Alternative accommodation has already been organised for the customers and a builder approved to undertake necessary repair works," the spokeswoman said.
The couple has found a house nearby - which also went under during the floods - that they may be able to rent.
It has already been completely refurbished by its owner.
"We want Suncorp to get off their bums," Mr Turnbull said.
"It's been nine weeks now."