Living hell: Young family left in the dark for six weeks
SIX WEEKS living without power is sure to drive any tenant to the brink of insanity; fortunately for Sue Davidson, the young family renting her investment property were more understanding.
An electrical event that occurred only one week after Ms Davidson purchased the Koongal property in 2018 would quickly set in motion almost two months of hell due to issues with Ergon Energy.
"From that point on I couldn't get power to the house. I had a mother, her husband and their six children living in the property at the time," she said.
"It was really bad. I thought I was headed to the point where I would eventually have to rewire the whole house."
Both parties were subjected to their own troubles; Ms Davidson fought tirelessly with Ergon Energy to rectify the issue, wasting around $12,000 in the process.
The family of eight living in her property were subsequently forced to make do with only a generator-powered TV and fridge - thanks to their neighbour's generosity.
"Over those six weeks we went through four electricians. It was so bad at one stage that I was ringing electricians around Rockhampton and they were saying they'd heard about my job," Ms Davidson said.
"It was an intense six weeks; I even had to take a week off work for stress leave and my work was really good about it."
Peter Billman from All Electrical Repairs soon offered a hand to the Rockhampton woman, determined to see Ergon fix what was understood to be a fault on its end.
"I sent a huge booklet of information off to Ergon and they denied any responsibility at all," Ms Davidson claimed.
"We had to prove to them it was their side of things that were faulty.
"In the end, after much debate, they put in a new electrical meter, after that we've not had a problem since."
Despite the frustrating ordeal, Ms Davidson admitted she had long given up hope to receive some part of thousands she lost reimbursed.
However, after reading of Brett and Angela Beveridge's six-and-a-half-year battle with the energy supplier, she felt it important to speak up about the injustice she also faced.
"I've resigned myself to the fact that we'll never see our money again, but I'd like to see them have some success and get their money back with Ergon because I honestly just gave up."
Ms Davidson has since connected with the Beveridges to share experiences in hopes the pair receives some resolution following more than six years of inaccurate, expensive energy bills.
Ergon Energy could not comment on Ms Davidson's case due to the privacy act, however a spokesman said all complaints were taken seriously with subsequent investigations that followed.
"We recognise our responsibilities and will consider compensation for acts or omissions where we are obliged to do so," he said.
"If a complaint isn't resolved to a customer's satisfaction, they are entitled to contact the Energy and Water Ombudsman Queensland."