A TRIP to Bunnings has turned into a battle for monetary settlement and an apology for Pomona resident Terry Raison and his wife Marion.
On November 2 last year the elderly couple visited the Noosaville Bunnings store in search of doorstops.
While completing their purchase at the checkout another customer dropped a steel fence post and hit Mrs Raison in the leg.
Mr Raison said an overcrowded checkout was to blame.
"We went in there and the checkout was absolutely loaded with floor stock," he said.
"While Marion stood there putting the card in to complete the transaction, a bloke walked up behind us with steel fence posts and he leaned them up because there was no room to get a trolley around and into the checkout area because it was so full with stock.
"One of these posts dropped and hit my wife in the leg and she fell to the floor.
"The leg was bleeding and they called their first aid bloke who put a plaster and some ice on it and that was it.
"They never helped us to our car and we're both in our mid-70s and they never called the paramedics."
Bunnings area manager Andy Stewart said the safety of customers was always taken very seriously and this incident was no different.
"We have strict polices in place regarding safety and that these have been adhered to," Mr Stewart said.
"Bunnings is aware of and has fully investigated the incident in question, and it was in no way the fault of Bunnings or our team," he said.
"We can confirm that we have engaged in good faith with the customer and offered goodwill gestures to ensure they were cared for."
Mr Raison said Bunnings initially offered $2000 as a goodwill gesture followed by an offer of $5000 but he said something more "reasonable" should be offered to cover medical expenses as a result of the injury but refused to say how much.
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