Lockyer Valley businesses suffer as phones stay silent

OFFLINE: Gatton Plaza News owner David Keys has still not had phone services reconnected after more than 12 days.
OFFLINE: Gatton Plaza News owner David Keys has still not had phone services reconnected after more than 12 days. Tom Threadingham

LOCKYER Valley businesses may never fully realise the extent of the fallout from the Conec2 debacle as many owners continue to battle for a dial tone.

Service provider Conec2 disconnected lines, leaving callers with a message that the number they had called was not connected.

Twelve days later, Gatton Plaza News owners David and Jenny Keys have still not had their phone services reconnected.

"We've had broadband but we don't have the phone and you can't even divert," David said.

"I've had to use my mobile and Facebook a lot just to get in touch with people. I've rung them every day and they've said we are just in the queue.

"There were 65,000, I've heard, that were affected, but the guy I was dealing with at Telstra said he had 40 just on his own.

"It has affected things greatly. People ring up and ask for the lotto numbers, so they can't do that.

David said he had a rep from a Brisbane stationer call him at home on a private number.

"It's not a good look for business," he said.

Gatton Discount Drug Store owner Corina Kiers was also affected.

She said it was concerning not being able to ring doctor surgeries or hospitals to assess customer medication requirements.

"It's an absolute disgrace that ... something like this is allowed to happen," Corina said.

Allan McLucas of Superior Irrigation Services was also affected, and he said it was wrong that an upstream company could disconnect customers because of a dispute between the companies.

He said he hoped to be re-connected using Telstra by today but anyone needing to contact Superior Irrigation Services should ring 0404 013 427 until the problem was resolved.

One of the lucky few, Natural Alternative, had its phone services restored on Monday.

Owner Anita Lyne said it was a relief to have finally regained connection after more than a week, but feared the damage that had been done to business.

"People think you've gone out of business, and people think you haven't paid your bill."

"We want people to know there is a big problem out there and that it's not just Gatton," she said.
"Gatton's open for business."

Topics:  gatton lockyer valley

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