Queenslanders complaining less about telcos

QUEENSLANDERS made 26,116 new complaints about telephone and internet services to the Telecommunications Industry Ombudsman last year.

The most common complaint issues included mobile phone coverage, disputed bills or poor information about contract terms.

Ombudsman Simon Cohen said across Australia 158,652 complaints were made last year - a decrease of 18 per cent on the previous year.

"This is the second successive year we have seen telco complaints decrease," he said.

"A clear commitment from telcos to do better by their customers, an improved industry code and a focus on compliance are paying dividends."


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