HOT UNDER COLLAR: Terry Raison is angry at his electricity supplier for cutting his feed-in tariff from 52c to 8c/kWh after a mix-up over eligibility.
HOT UNDER COLLAR: Terry Raison is angry at his electricity supplier for cutting his feed-in tariff from 52c to 8c/kWh after a mix-up over eligibility. John Mccutcheon

AGL's inaccurate feed-in tariff claim hit Coast man hard

TERRY Raison received a letter from AGL saying his 52 cents feed-in tariff on his solar panels would be cut to eight cents.

But only weeks earlier he had received a "welcome pack" from AGL, confirming the 52 cents per kilowatt hour payment in a two year contract.

Mr Raison had only just moved into the house in Pomona which he said he bought at a premium price because it had solar panels.

"Before we finalised the sale, we phoned to check the feed-in tariff and they said 'oh it wouldn't change'," Mr Raison said.

"We received this confirmation in writing on October 24.

"Then on November 9, the same person sends me another letter saying it will be eight cents."

An AGL Energex spokeswoman apologised to Mr Raison for issuing him "with an incorrect letter about his eligibility for a 52 cents feed-in-tariff".

"This error was made as a result of the former owner of Mr Raison's home being eligible for a higher feed-in tariff," she said.

However, there appear to be no plans to make amends.

"This tariff ended some time ago and as the feed-in-tariff in Queensland is an agreement with the customer and not the property, Mr Raison is only eligible for the current feed-in tariff of eight cents," the spokeswoman said.

"The error was picked up quickly and an accurate letter was issued to Mr Raison."

Mr Raison said he had no idea the 52 cent feed-in tariff was lost when a home was sold.

"I am 73, I don't do the www (internet) thing," he said.

"I take people at their word and they said it would be 52 cents.

"I thought Australia was a 'fair go' place, not any more.

"I am so incensed; I want to rip the panels off my roof."

He has written to Fair Trading, AGL and the Ombudsman, but he said "no one seems interested".

"They (AGL) don't care, they're sitting in an air-conditioned office ignoring me."


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