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Not ‘switched on'

FLICK THE SWITCH: Sean and Teresa Hook show their house is connected and ready to go for NBN and phone services in the new Grantham Estate, but are unable to be switched on for services just yet.
FLICK THE SWITCH: Sean and Teresa Hook show their house is connected and ready to go for NBN and phone services in the new Grantham Estate, but are unable to be switched on for services just yet.

A PLAY on words has Grantham residents annoyed at what some claim is a publicity stunt by the Lockyer Valley Regional Council (LVRC).

Residents of the new Strengthening Grantham estate were promised connection to the services of phone and internet, when relocating to the estate.

But the difference between "connected" and actually having phone and internet services "switched on" are two different matters.

A spokesman for NBN Co, who is responsible for connection work in the estate confirmed in a statement that construction of the fibre network to facilitate switching on of services would not be complete until mid-May.

"Construction of the NBN Co's fibre to the premises' network began in Grantham Estate in September 2011," the spokesman said.

"In November, NBN Co connected and activated the first display home."

Grantham Estate resident Sean Hook, among others, has been angered at what he sees as broken promises and misleading statements made by the council, particularly when it was touted by the LVRC all services would be available to people moving into the new estate.

"The whole disappointing thing about the promises which were made in the early stages of the land swap was that the estate would be one of the first in Australia with the NBN," Mr Hook said.

"Yet five months after the opening of the estate residents still have no NBN or phone as was claimed by the council and the state government."

Mr Hook said at the end of the day residents of the new estate didn't begrudge what had been done for them by the council but said if all parties had been a little more honest in the first place, a lot of stress and resentment felt by residents would not have occurred.

"If they had said it wasn't going to be connected until May, well why not just say that?" Mr Hook said.

A spokesman for the LVRC said the council had constructed all necessary infrastructure for water, sewer, power and phone/internet access to be available to all those residents who participated in the $18 million Australian first land swap initiative.

"While council understands that one home in the estate constructed by a Brisbane Housing Company does already have NBN capabilities, council believes NBN Co are committed to connecting all other homes who would like to take up the offer as soon as they can," the spokesman said.


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